FAQ

Q: Where are you based and where does the apparel ship from?

A: Onyii & Co is based in Houston, Texas, USA and all of the garments are shipped from Houston, Texas, USA.

Q: How long does it take to receive my order?

A: It typically takes the Onyii & Co production team 1-2 weeks to produce in stock items and 4-6 weeks for custom items. On top of production, domestic shipping usually takes 3-5 business days. International shipping usually takes 2 weeks dependent upon the recipient's location. Tracking information is emailed to you at the time of shipping. Please email info@onyiiandco.com with any specific order or shipping requests.

Q: Do you ship to my country?

A: Yes, most likely. Onyii & Co ships worldwide.

Q:  What are the care instructions for my Onyii & Co garments?

A: Each item comes labeled with care instructions. Hand wash or Dry cleaning is recommended.

Q: Do you offer custom pieces?

A: Yes. Onyii & Co has some items that are only available by custom order. If you have a specific request for a garment not shown on our website please email info@onyiiandco.com with the details of your request.

Q: How do I order a custom piece from your website?

A: Place an order for the size that best suits you and send an email with your order number to info@onyiiandco.com with the following measurements:

  1. Bust
  2. Waist
  3. Hips
  4. Height

How to measure for custom orders

Q: Are custom orders available for return or exchange?

A: No. custom orders are not available for return or exchange. However, if there are any production mistakes on our behalf, we will be happy to correct the issue for you at no charge. Send an email to info@onyiiandco.com for detailed instructions.

Q: Do you make items specifically for men and children?

A: No. At this time Onyii & Co only makes garments designed for women but with your continued support we can expand!